xbjil FAQ

The minimum age to register and play at xbjil is 21 years old. This is a strict legal requirement under Philippine gambling regulations and PAGCOR's licensing framework. We verify the age of all players during the KYC (Know Your Customer) process. Any account found to belong to a person under 21 will be immediately closed and all funds returned. There are no exceptions to this policy.

No. xbjil strictly enforces a one-account-per-player policy. Each player is allowed only one registered account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function on the xbjil Login page rather than creating a new account.

Go to the xbjil Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact our 24/7 live chat support team and they'll assist you with account recovery after verifying your identity.

You can update most personal details — such as your contact number, address, and preferred language — directly from your account profile settings after logging in. However, changes to your registered name or date of birth require identity verification and must be submitted to our support team with supporting documents. This is to protect your account from unauthorized changes. Email [email protected] with your request and a copy of your valid Philippine government-issued ID.

xbjil supports a wide range of payment methods popular with Filipino players:

• E-wallets: GCash, PayMaya
• Online Banking: BPI, BDO, Metrobank
• Over-the-counter: Selected partner outlets

All transactions are processed in Philippine Peso (₱). We are continuously expanding our payment options to make it even more convenient for players across Metro Manila, Cebu, Davao, and the rest of the Philippines.

The minimum deposit at xbjil is ₱100 for most payment methods, including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum may be slightly higher depending on the bank's own transfer limits. There is no maximum deposit limit set by xbjil, though your bank or e-wallet provider may impose their own daily transaction caps. Deposits are credited to your xbjil account instantly in most cases.

GCash and PayMaya deposits are credited instantly — usually within seconds of completing the transaction. Bank transfers via BPI, BDO, or Metrobank may take between 15 minutes and 2 hours depending on the bank's processing times. If your deposit has not appeared after 3 hours, please contact our support team via live chat with your transaction reference number and we'll investigate immediately.

xbjil does not charge any fees on deposits. However, your payment provider — whether GCash, PayMaya, or your bank — may apply their own transaction fees. We recommend checking with your provider before making a transfer. The amount credited to your xbjil account will always reflect the exact amount you sent, minus any fees charged by your payment provider on their end.

Log in to your xbjil account and navigate to the Cashier section. Select "Withdraw," choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Before your first withdrawal, you must complete KYC verification by submitting a valid Philippine government-issued ID. This is a one-time process required to protect your account and comply with anti-money laundering regulations.

Withdrawal processing times at xbjil are as follows:

• GCash / PayMaya: Within 1–3 hours after approval
• BPI / BDO / Metrobank: 1–3 business days

Withdrawals are reviewed by our finance team before processing to ensure security. Most requests submitted before 5:00 PM Philippine Standard Time (PST) on business days are processed the same day. Requests submitted on weekends or Philippine public holidays may take an additional business day.

The minimum withdrawal amount at xbjil is ₱200. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional security checks as part of our standard compliance procedures. If you have a high-value withdrawal pending for longer than expected, please contact our support team directly.

xbjil offers a welcome bonus for new players on their first qualifying deposit. The bonus amount and terms are displayed on the promotions page within your account after registration. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before it can be withdrawn. Always read the full bonus terms before opting in. Bonuses are available to players aged 21 and above only.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Full details are always listed in the specific bonus terms.

Yes. xbjil regularly runs promotions for existing players, including reload bonuses, cashback offers, free spins on selected slots, and special event promotions tied to Philippine occasions like Pasko, Fiesta season, and major sporting events such as PBA playoffs, NBA Finals, and boxing matches featuring Filipino fighters. Check the Promotions section in your account regularly to stay updated on the latest offers.

xbjil offers a diverse game library designed for Filipino players:

• Slots: Hundreds of video slots with various themes, paylines, and jackpots
• Bingo: Online bingo rooms with multiple card options and chat features
• Wheel: Exciting wheel-spinning games with instant prizes
• God Fish Slicing: A unique fish-shooting arcade game popular with Filipino players
• xbjil Casino: Live dealer tables including baccarat, roulette, blackjack, and more

New games are added regularly, so there's always something fresh to try.

Yes. All games on xbjil use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and game outcome is completely random and cannot be manipulated. Our games are sourced from reputable providers and are regularly audited for fairness. xbjil operates within the PAGCOR regulatory framework, which requires all licensed operators to maintain fair gaming standards. You can trust that every game you play on xbjil gives you a genuine, unbiased chance of winning.

Absolutely. xbjil is fully optimized for mobile play. You can access the full game library directly through your smartphone's browser — no app download required. The platform works smoothly on both Android and iOS devices, and is compatible with all major Philippine mobile networks including Globe, Smart, and DITO. For the best experience, we recommend using a stable Wi-Fi or 4G/5G connection, especially for live dealer games.

To complete KYC (Know Your Customer) verification at xbjil, you will need to submit:

• A valid Philippine government-issued photo ID (passport, driver's license, SSS/UMID card, PhilSys National ID, or PRC ID)
• A selfie holding your ID (for identity confirmation)
• Proof of address (utility bill, bank statement, or barangay certificate dated within the last 3 months) — required for withdrawals above a certain threshold

Documents can be uploaded directly through your account dashboard. Verification is typically completed within 24 hours on business days.

xbjil takes data security seriously. All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS technology. We store your personal information securely and never sell or share it with unauthorized third parties. Our data practices are governed by our Privacy Policy, which complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173). You have the right to access, correct, and request deletion of your personal data at any time.

xbjil provides a full suite of responsible gaming tools accessible from your account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit caps
• Loss Limits: Cap the amount you can lose in a given period
• Session Time Reminders: Get notified when you've been playing for a set duration
• Cooling-Off Period: Take a break of 24 hours, 7 days, or 30 days
• Self-Exclusion: Lock your account for 6 months, 1 year, or permanently

For full details on all tools and how to use them, visit our Responsible Gaming page.

To self-exclude, log in to your xbjil account, go to Account Settings, and select the Responsible Gaming tab. Choose Self-Exclusion and select your preferred period (6 months, 1 year, or permanent). Your account will be locked within 24 hours of your request. If you need immediate assistance, contact our support team via live chat or email [email protected]. For more information, visit our dedicated Responsible Gaming page.

If you or someone you know is struggling with problem gambling, the following resources are available in the Philippines:

• DOH National Mental Health Crisis Hotline: 1553 (toll-free, 24/7)
• Gamblers Anonymous Philippines: Peer support meetings available in Metro Manila, Cebu, and other cities
• PAGCOR Responsible Gaming Program: Contact PAGCOR directly for regulatory support and the national self-exclusion database
• xbjil Support Team: Live chat 24/7 or email [email protected]

You can also find more detailed guidance on our Responsible Gaming page.

xbjil's platform is designed to handle disconnections gracefully. If a game freezes or you lose your internet connection mid-round, the game will resume from where it left off when you reconnect and reload the page. Your bet is never lost due to a technical disconnection — the outcome is recorded server-side and your account balance will be updated accordingly. If you believe a game result was incorrect after a disconnection, contact our support team with the game name, date, and approximate time of the session and we will investigate within 24 hours.

If a game is not loading, try the following steps in order:

• Refresh the page and try again
• Clear your browser's cache and cookies, then reload
• Check your internet connection — a stable 4G, 5G, or Wi-Fi connection is recommended for live dealer games
• Try a different browser (Chrome or Safari work best on most Philippine mobile devices)
• Disable any VPN or ad-blocking extensions that may interfere with game loading
• Ensure your browser is up to date

If the issue persists after trying all of the above, contact our 24/7 live chat support team and provide the game name and your device/browser details so we can assist you further.

If you're having trouble logging in, here are the most common causes and solutions:

• Wrong password: Use the "Forgot Password" link on the xbjil Login page to reset it
• Account not yet verified: Check your email inbox (and spam folder) for the verification email sent at registration
• Account temporarily locked: Multiple failed login attempts may trigger a temporary lock for security. Wait 30 minutes and try again, or contact support
• Self-exclusion active: If you previously requested a self-exclusion or cooling-off period, your account will be inaccessible until the period ends

If none of the above apply, contact our support team via live chat for immediate assistance.

xbjil offers multiple ways to reach our support team:

• Live Chat: Available 24/7 directly on the xbjil platform — the fastest way to get help
• Email: [email protected] — responses within 24 hours on business days
• Office: Makati City, Metro Manila, Philippines

For urgent matters such as account security concerns, suspected unauthorized access, or self-exclusion requests, we strongly recommend using live chat for the fastest response.